Refund policy
Refund Policy
We want you to love your little world. If something isn't right, here's how we make it right.
30-day returns
You can return your order within 30 days of delivery. To be eligible, the item must be in its original packaging with all its parts (terrarium, lamp and base if included). You'll also need your order number or proof of purchase.
To start a return, email us at support@calmyr.com. Once we approve it, we'll send you a free return label and instructions. Items sent back without first contacting us can't be accepted.
The 1-Year Alive Promise
Every Calmyr terrarium, with or without the lamp, is covered by our 1-Year Alive Promise. If your terrarium doesn't thrive within one year of delivery, email support@calmyr.com with a photo and your order number, and we'll ship you a new one. No extra conditions.
Damaged or wrong item
Please check your order when it arrives. If anything is broken, damaged or not what you ordered, email support@calmyr.com within 7 days of delivery with a photo. We'll send a replacement at no cost, and you won't need to return the damaged item.
Items we can't accept for return
- Custom or personalised orders
- Gift cards
Exchanges
The fastest way to swap your terrarium for a different world is to return the one you have. Once the return is approved, place a new order for the one you want.
EU customers
If you're in the European Union, you have 14 days from delivery to cancel or return your order for any reason, without giving a justification. The same condition requirements apply.
Refunds
Once we've received and checked your return, we'll let you know whether it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take a little longer to show it. If more than 15 business days have passed since approval, email support@calmyr.com.
Questions
For anything about a return or refund, email support@calmyr.com.